Computer Telephony Solutions

Ampersand International offers a wide spectrum of Computer Telephony (CT) solutions that rely on industry standard equipment from Dialogic and other well-known vendors. Our engineers have extensive experience with various CT platforms. We have designed and implemented CT applications ranging from small single-line installations to large mission-critical voice processing systems involving multiple T-1 lines.

The most typical CT applications include:

Interactive Voice Response (IVR) systems that allow customers and employees to use the touch-tone keys of a regular telephone to enter and to retrieve information from a remote database. IVR's are often used in banking, transportation, education, healthcare, and other industries.
Fax-on-demand systems that allow faxes to be sent automatically based on customer requests placed via a touch-tone telephone.
Text-to-speech applications that can read e-mails and other computer files over the phone.
Voice-recognition systems that translate spoken phrases into a machine-readable format.
Voice-mail and Audiotex (also called AudioText) information systems, that can expand a phone system's capabilities.

For companies that have existing CT applications, Ampersand International offers services of software customization and migration to the latest platforms and operating systems. Specifically, it offers services involving migration of programs written with now discontinued Visual Voice package to other CT development platforms like CT ADE, VOS, Graphical VOS and CallSuite, available from Intel/ Dialogic.

The most important features of CT solutions offered by Ampersand International are:

Interoperability with other applications due to modular component-based design
Seamless integration with existing network and communication infrastructure;
Scalability from a single analog telephone line up to multiple digital T-1 lines.
Fast, low cost development and deployment.

To discuss how these and other modern technologies can improve your business please contact us today or fill out our on-line information request form.

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